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Returns & Refunds

For any reason, the customer may return the order, in full or partially when returned to us within 14 days of delivery.

All EU returns have to be returned with a trackable parcel service and all other returns shipped with an express courier (UPS/DHL/FedEx). We recommend using our UPS account, to ensure a quick, reliable return delivery at a competitive price.

We only accept returns on unworn items with all tags intact and attached (clothing tags + security seal tag). If your return doesn’t fulfil those basic requirements, we own the right to refuse your item(s). If your return is late, we also own the right to refuse your exchange. Return costs are always the responsibility of the buyer.

RETURN ADDRESS
ORIMONO
Zionskirchstrasse 10
10119, Berlin
Germany

GERMANY RETURNS & EXCHANGE
To return an item for exchange or refund, please follow the steps below:

Contact us at [email protected] with your intentions to return. Include your order number and specify which item(s) you wish to return. To exchange an item for another, please inform us asap so we can reserve the wanted item for you while waiting for your return goods.

You can use our DHL or UPS for your return for a €5 flat rate fee.

If you return with another shipping service, we strongly recommend a trackable service and to keep your receipt. Make sure that our address is correct as late returns because of incorrect receiver address may cause the return to be sent back to you, which could mean extra charges for you as well as exceeding the approved deadline for returns.

In accordance to EU directives, you may use a formal withdrawal form (optional). Place it inside in your package or attach to your e-mail. 

All returns must be received in their original condition and packaging, including product tags and security tags.

Returns may take up to 3 working days to process once received.

All sales of fragrances, swimwear, face masks and underwear are final and cannot be exchanged or refunded.


EU RETURNS & EXCHANGE
To return an item for exchange or refund, please follow the steps below:

Contact us at [email protected] with your intentions to return. Include your order number and specify which item(s) you wish to return. To exchange for another item, please inform asap us so we can reserve the wanted item for you while waiting for your return goods.

We recommend returning your order with our UPS account. When returning most of / all of your items, use the original delivery box which is resealable with a front covered tape glue stripe. If your return content is much smaller than your return, we recommend to find a smaller box as a larger box means higher shipping price, also when lightweight. We provide a price quote for your return shipment when replying to your e-mail.

If you return with another shipping service, we strongly recommend a trackable service and to keep your receipt. Make sure that our address is correct as late returns because of incorrect receiver address may cause the return to be sent back to you, which could mean extra charges for you as well as exceeding the approved deadline for returns.

In accordance to EU directives, you may use a formal withdrawal form (optional). Include it in your return package or attach to your e-mail. 

All returns must be received in their original condition and packaging, including product tags and security tags.

Returns may take up to 3 working days to process once received.

All sales of fragrances, face masks, swimwear and underwear are final and cannot be exchanged or refunded.


WORLD RETURNS & EXCHANGE
To return an item for exchange or refund, please follow the steps below:

Contact us at [email protected] with your intentions to return. Include your order number and specify which item(s) you wish to return. To exchange for another item, please inform us asap so we can reserve the wanted item for you while waiting for your return goods.

We only accept returns from outside the EU sent with an express courier (UPS / DHL / FedEx). We recommend returning your order with our UPS account for competitive rates. When returning most of / all of your items, use the original delivery box which is resealable with a front covered tape glue stripe. If your return content is much smaller than your return, we recommend to find a smaller box as a larger box means higher shipping price, also when lightweight. We provide a price quote for your return shipment when replying to your e-mail.

If you return with another courier, inform us beforehand and provide us with the shipment information.

All returns must be received in their original condition and packaging, including product tags and security tags.

Returns may take up to 3 working days to process once received.

All sales of fragrances, face masks, swimwear and underwear are final and cannot be exchanged or refunded.

Returns remain the customer’s responsibility until received by our team. Keep hold of your return tracking information as this acts as proof of postage and without this we will be unable to provide assistance.